Saturday, June 2, 2012

Follow The Money Again

So United Airlines has decided to do away with "family boarding" before regular boarding begins.   This has been used in order to get families with young kids onto a flight before everyone else, so that aisles are less clogged up and families can easily sit together.

Why on earth would United pursue such a change?   There must be money involved.   Oh right, if they ditch family boarding, they can sell families seats together for an extra charge.  Or simply tell families they have to upgrade from Coach.  For more money.

Nice consumer-friendly, customer service, United.   It's getting harder to decide which airline is worse, lately.

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